To protect the health of our customers and employees, the URZ buildings are closed to the public until further notice. This also applies to the IT-Service-Points at the URZ and the University Library (Altstadt) as well as the poster service.
You can still reach the IT-Service via phone or e-mail:
- via phone: +49 6221 54 117 (Mo-Fr, 08:00-16:00)
- via the IT-Service-Portal: https://it-service.uni-heidelberg.de
- via e-mail: it-service@uni-heidelberg
All digital services provided by the URZ will remain available. Due to the increasing demand, the URZ is currently extending its range of services for digital collaboration - click here for more information.
The rectorate provides detailed information on the university-wide precautionary measures against the virus.
Thank you for understanding!
This page contains information on the opening hours for our various service points. If you would like to report a problem or have a question outside of our opening hours, please use our IT service portal to send us a message. Your issue will then be processed during our regular work hours.
at the University Computing Centre (URZ):
INF 293 / Room 015
Mondays to Fridays, 08:00 - 16:00
at the University Library (UB):
Plöck 107-109 / IZA
Tuesdays and Thursdays, 09:00 - 14:00
(In April and October: Mon, Tue, Thu: 08:30 - 12:00 and 13:00 - 16:00)
Public computer rooms
INF 293 / Rooms 006, 018 and 118
Mondays to Fridays, 08:00 - 23:45
Saturdays, 10:00 - 18:45
Poster and 3D printing service
INF 292 (Container in front of the URZ) / Room x004
Mondays to Fridays, 09:00 - 12:00
or on appointment: 06221 / 54-4350
Mondays to Thursdays, 09:00 - 12:00 and 13:00 - 16:00
Fridays, 09:00 - 12:00 and 13:00 - 15:00
(Please note that the URZ and all service points are closed on Sundays and public holidays.)