University-wide instant messaging: New service for chat and (video) calls

Employees, doctoral candidates and students can now use the university's new instant messaging service for chat and (video) calls - it is secure, easy to use and complies with data protection regulations.

In everyday work situations, instant messaging can offer a fast and effective alternative to e-mail communication - for short consultations, scheduling appointments or communicating more informally. Until now, using instant messaging at the university has been very difficult, in part due to security and data protection regulations.

The new instant messaging service changes this: It can be used for study-related, research and administrative purposes. All data is only stored on the university's servers. The service uses the open-source communication protocol Matrix, which offers a high security standard and optional end-to-end encryption. Users can simply login by using the Uni-ID.

The client software Riot.IM at a glance

The instant messenger can be accessed via browser: https://matrix-im.uni-heidelberg.de. Alternatively, the recommended client software Riot.IM is available for all common operating systems (Windows, MacOS, Linux, Android, iOS) and is similar to commercial messengers.

It offers the following features:

  • Individual and group chats
  • (Video) calls (one-to-one calls)
  • Filesharing via chat
  • Optional end-to-end encryption for your conversations
  • Intelligent, configurable notifications

Other messengers that support the Matrix protocol can also be used. However, we do not offer extended support for these products.

Try it out now

More information and instructions on how to access the new instant messaging service can be found on the corresponding service catalogue page.

The instant messaging service was started earlier than planned, due to the currently increased need for digital communication. As with any (new) service, we kindly ask you to report any issues you may encounter to the IT-Service, so that our technicians can further improve the service for you.

Bild: Instant Messaging