Support IT for Employees

Well-equipped at the workplace

Today, it would be virtually unimaginable to work effectively without reliable access to basic digital services. The services offered by the Computing Centre provide a modern and multifaceted IT infrastructure for your daily work and research. Whether it's standard services such as email accounts, telephone connections, network access and printers, or more specialized applications for campus management or financial administration - we want you to be properly supported.

The IT Service is available for all your IT-related questions and problems - by phone, by email, by video call or in person at two IT Service Points. In participating institutions, the URZ's on-site service will also be happy to assist you directly at your workplace.

More information about IT support

Overview of the most important services

Uni ID

Heidelberg University's central user identification for students, employees and other university members

Standard Email Account (SOGo)

University email account (with Groupware).

Email Account via Exchange

Email account via Exchange with groupware (as an alternative to the standard account)

Service Card

Multifunctional card for employees

WiFi via eduroam

The central WiFI access for University members and guests

S/MIME for email communication

Certificates for secure and encrypted communication by email

heiCLOUD

Infrastructure-as-a-Service specially tailored for higher education and research institutions.

heiBOX

A sync-and-share service for collaboration hosted in heiCLOUD

heiCONF

The University's web conferencing system for audio and video conferences

heiCHAT

Instant messaging service for students and University personnel

SharePoint

A web-based collaboration platform for internal cooperation

Microsoft Teams

Microsoft platform for digital collaboration

Cisco Webex

Collaboration platform and conferencing tool hosted by Cisco for University employees

Administrative Printers and Copiers

Professional devices for printing, copying and scanning at your office at Heidelberg University.

Telephone lines, end-user devices and clients

Procurement, installation and maintenance of telephone services

Client Backup

Data storage for workstation computers

Poster printing

Large-scale poster printing for teaching, research and study-based purposes

3D printing service

Printing three-dimensional models for study, research and teaching

heiVOL-u

Home drives for shared workstation computers and PC Pool computers

heiVOL-i

Home drives for shared workstation computers and PC Pool computers

Zoom X

Collaboration platform and conferencing tool for employees provided by Zoom and Deutsche Telekom

Multi-factor Authentication (MFA)

Greater security for your logins.

Software and applications

The right tools for your field of work under excellent conditions

Explore all services