Support IT Service

The IT Service offers competent support and advice for all URZ services. It is the first contact point for all IT-related questions and problems. Our service associates can be reached via telephone, video call, contact form, email and in person at two IT Service Points.

How to contact us

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By telephone	+49 6221 54-117	Monday to Friday, 08:00 - 16:00
Via contact form	it-service.uni-heidelberg.de	Can be submitted at any time; processed on workdays.
Via email	it-service (at) uni-heidelberg.de	Can be submitted at any time; processed on workdays.
Via video call	Via heiCONF link	Monday to Thursday, 08:00 - 16:00 Friday, 08:00 - 12:00
In person	At the IT Service Points in the University Computing Centre (Im Neuenheimer Feld Campus) and in the University Administration building (Carolinum)	Opening hours: See link

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University Computing Centre (URZ) Im Neuenheimer Feld 330 / Room E11 (Ground floor)	Monday to Friday, 08:00 - 16:00
University Administration Building Seminarstraße 2 (Carolinum) / Ground floor, in the service portal for current and prospective students	Tuesday and Thursday, 10:00 - 15:00 (At the start of the semester in April and October: Mon, Tue, Thu: 10:00 - 15:00)

Services

First level support for users of URZ IT services
Consultation via telephone, email, video call or in person at the IT Service Points
Setting up WiFi and VPN on work laptops, smartphones and tablets
Project number administration
Planning and execution of IT-related information and introductory sessions

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