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Service Announcement - 01 July 2024 From July 03, 2024: Moodle via VPN: Expansion of the support services

Please note: Due to increased customer traffic as a result of this change, there may be longer support waiting times.

Expansion of support services:

For the period from July 03 - August 02, 2024, the IT service will be available for you personally at the URZ, as well as at the UB and additionally at the service portal for students in the Central University Administration. The IT Service Team can also be reached as usual via email and video call.
Additional video call rooms are available for support from 09:00-16:00.

Table

IT-Service Infozentrum (Mo-Do 08:00-16:00 Uhr, Fr. 08:00-12:00 Uhr)
https://heiconf.uni-heidelberg.de/f4cx-j3nm-dqxn-zunv
Moodle MFA-Support - Raum 1: 09:00-16:00 Uhr
https://heiconf.uni-heidelberg.de/gyee-6vcz-nqwp-7cpw
Moodle MFA-Support - Raum 2: 09:00-16:00 Uhr
https://heiconf.uni-heidelberg.de/xamp-agde-363t-varr
Moodle MFA-Support - Raum 3: 09:00-16:00 Uhr
https://heiconf.uni-heidelberg.de/gfum-x2wm-372q-myh6

Opening hours & locations IT-Service-Points

University Computing Centre 
In Neuenheimer Feld 330 / Room E11 and PC pool (first floor): Monday to Friday, 08:00 - 16:00

University Library
Plöck 107-109 / In the Information Center Old Town (IZA): Tuesday and Thursday, 09:00 - 14:00

ZUV
Seminarstraße 2: Monday to Thursday 10 a.m. - 4 p.m., Friday 10 a.m. - 2 p.m.

Due to cybersecurity, Moodle will only be available via the university network or a VPN connection from July 03, 2024. 
All information and what you need to do to continue using Moodle can be found on the linked website.

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