New to the university? Here's how to use the most important IT services for your studies

Welcome to Heidelberg University! The University Computing Centre (URZ) is the university's central IT service provider. Our services will accompany you throughout your studies. Here is an overview of the most important IT services for students. We wish you a good start at uni!

Uni-ID: Your access to the IT services

Your Uni-ID is your main user identification at Heidelberg University. It gives you access to digital services such as Wi-Fi, email, public printers, LSF, and many more. It is essential for your studies.

Your Uni-ID is printed on your student ID card. To use it you must first activate it via this form on our website, but only once. For this you need an activation code, which you will have received along with your student ID. Alternatively you may have been sent the activation code in the post. During the activation you will set a password for your Uni-ID. Good to know: Activating your Uni-ID only becomes possible about an hour after the student ID has been printed.

Should you encounter any problems during the activation, please contact URZ IT service.

More information about the Uni-ID

Bild: Studentin mit Laptop

Choose a safe password for your Uni-ID!

Because your Uni-ID gives you access to many services and confidential information, it needs a strong password! Select a unique password that you haven't used anywhere else. The password must comply with the rules of the university's password policy - the form for setting your password will help you take these into account.

Our tip: A useful tool for unique passwords is creating an acronym from a mnemotechnic verse, such as:

"My very educated mother just served us nachos and the Mensa never serves these!"

The first letters of the sentence with the addition of a number sequence relevant to you could yield the following password: "MvemjsunatMnst!18".

The most important IT services for your studies

Bild: WLANWi-Fi via eduroam

In most of the university buildings and in many outdoor areas on campus and in town, you can use the free university Wi-Fi with your Uni-ID. The Wi-Fi is accessed via the eduroam network.

Eduroam is available at many teaching and research institutions around the world. Wherever eduroam exists as a service, you can access it using your Heidelberg Uni-ID. The network is always growing and by now is available at institutions in over 70 countries. Thanks to a cooperation between the university and the city of Heidelberg, eduroam can also be used via the access points of the city's Wi-Fi network Heidelberg4you.

You can configure eduroam access using the configuration assistant tool (CAT), which is available for most common operating systems and devices.

See the service catalogue for more information


The LSF is the central information system for teaching, studies and research at Heidelberg University. Here you can find details regarding the courses, institutions, rooms, etc., of the university.

You can also change your contact data and address, upload a photo for your student ID card, take care of your re-enrolment, download different certificates, and much more. Using the LSF is crucial for organising your studies. The general site can be accessed via your Uni-ID while some functions require TANs, which can be generated using the system itself.

See the service catalogue for more information

Public printers/photocopiersBild: Drucker

Everywhere on campus you can find public printers/photocopiers that are connected to a single print server.

Using this web portal, you can send documents to the server and print these at any one of the public printers. The print job is paid for at the device using your student ID. The URZ also offers a service for poster and 3D printing as well as a Ricoh print centre, which enables you to print brochures, flyers and other media.

A manual with images for operating the public printers/photocopiers is available here.

See the service catalogue for more information

EmailBild: E-Mail

As a student, you automatically have a university email account. The SOGo Portal allows you to access your emails using your browser. You can log in to the portal using your Uni-ID. Alternatively, you can of course use a mail client such as Outlook or Thunderbird (see the set-up manual under "Email"). 

SOGo is not only a webmail service but also offers the option of creating and managing your own calendar and contacts. You can change your email alias, which by default is your Uni-ID, by contacting the IT service.

See the service catalogue for more information

Moodle - e-learning platformBild: Doktorhut

Moodle is the university's central digital learning platform. Here you will find virtual course rooms that supplement your classes. Moodle also offers purely digital teaching formats. Your teacher can provide you with individual learning material, reading lists, video recordings or organisational information via the platform. Moodle also includes a range of (self-)learning tools and exchange opportunities such as self-tests, forum discussions, wikis and glossaries.

You can log in to Moodle using your Uni-ID, so a separate registration is not necessary. In order to access the individual courses, you usually need a password supplied to you by your teacher at the beginning of the course.

See the service catalogue for more information

heiCONF - conferencing toolBild: Kamera

At the university, virtual lectures as well as audio and video conferences are conducted using heiCONF. If your course is to take place digitally, your teacher will generally supply you with a heiCONF link using which you can access the meeting. For lectures you will receive a link to heiCONF Audimax, a heiCONF variant suited for larger, less interactive conferences.

To join an event, click on the heiCONF link, then enter your name and an additional access code, if necessary, to enter the browser-based meeting room. A separate software installation is not necessary.

See the service catalogue for more information

heiCHAT - instant messengerBild: Sprechblasen

heiCHAT is the university's instant messaging solution, using which you can safely communicate with other students or teachers in compliance with data protection regulations. The major advantage is the fact that you can log in to heiCHAT using your Uni-ID, meaning you don't have to share your private number with anyone in order to use the messenger. Other users can be found simply via their name or Uni-ID in the heiCHAT search.

You can send messages and conduct audio and video calls with individuals, though group chats are also an option. All messages can be securely encrypted. The messenger can be used via a browser or a client for your device - the Element client we recommend is available for both desktop and mobile devices.

See the service catalogue for more information

heiBOX - cloud storageBild: Wolke

heiBOX is a secure, locally hosted cloud service for collaboration at the university. As a student, you have access to 10GB of free cloud storage. Whether it's papers, work material or lab results - you can store all data relevant to your studies in heiBOX, synchronise it with your devices, and share it with others. Office documents shared via heiBOX can be jointly edited online.

You can access heiBOX from your browser or via a client for your operating system - simply log in with your Uni-ID. Why not log in right away - this will allow your lecturers and fellow students to find you via heiBOX and share study materials with you.

See the service catalogue for more information

VPNBild: Vorhaengeschloss

In order to access services available only on the university networks (such as certain electronic library resources) from home or on the go, you need VPN connection. VPN stands for Virtual Private Network and enables you to connect securely to the university network. The URZ supplies a VPN server to which you can connect using the free VPN client Cisco AnyConnect.

Click here for instructions on how to download and set up Cisco AnyConnect on Windows, Linux and macOS.

A manual for smartphones is available here.

See the service catalogue for more information

Public computer roomBild: PC

You don't own a computer or your laptop is broken? No problem: in the URZ building (INF 330) you can find a public computer room which is open from Monday to Friday, 8am to 11:45pm, and on Saturdays from 10am to 6:45pm.

Note: Due to the corona pandemic, the computer room is unfortunately closed at this time.

See the service catalogue for more information

IT service newsBild: Flüstertüte

You can find updates on new IT services, useful maintenance notifications, security tips and much more on the URZ homepage and the URZ Twitter channel.

IT questions or problems? Bild: Rettungsring

Just contact the URZ IT service! Apart from supporting you via telephone and email, our colleagues are also available in the URZ and the University Library for personal consultations. You can find all contact information in the IT service portal.

Image: Stock-Asso/Shutterstock