Support IT for Students

All set for your studies

The services of the Computing Centre will support you throughout your studies - whether you are using the Wi-Fi on campus, reading an email from an instructor, attending an online lecture or printing out your thesis. Here you will find an overview of the most important IT Services available to assist you in your studies.

If you have any IT-related questions or problems, you can contact the IT Service - by phone, by email, by video call or in person at two IT Service Points.

More information about IT Service

Video: IT offerings for students

Get to know the most important IT Services for your studies:

This video briefly introduces the most important IT offerings for new students at Heidelberg University.

Overview of the most important services

Uni ID

Heidelberg University's central user identification for students, employees and other university members

WiFi via eduroam

The central WiFI access for University members and guests

Standard Email Account (SOGo)

University email account (with Groupware).

heiCO

Central campus management system of the university

VPN - Virtual Private Network

Encrypted and secure access to the University network from anywhere in the world

Public printers and copiers

Printing and copying (from) anywhere on campus.

Moodle

The University's digital learning platform

heiBOX

A sync-and-share service for collaboration hosted in heiCLOUD

Microsoft Master Service Agreement for Universities

Microsoft products and services for students and employees

Multi-factor Authentication (MFA)

Greater security for your logins.

heiCHAT

Instant messaging service for students and University personnel

heiCONF

The University's web conferencing system for audio and video conferences

PC Pool at the URZ

Quiet study and work space on the Im Neuenheimer Feld campus.

Poster printing

Large-scale poster printing for teaching, research and study-based purposes

3D printing service

Printing three-dimensional models for study, research and teaching

Software and applications

The right tools for your field of work under excellent conditions

Explore all services

heiBOX - 10 GB of storage for your studies

The University Computing Center provides you with 10 GB of storage in the cloud storage service heiBOX. With heiBOX, you can access your files from anywhere and keep them synchronized on your smartphone or laptop. Furthermore, you can share and collaboratively edit the files with your fellow classmates and instructors.